FAQs

DO YOU HAVE A REQUIRED MINIMUM STAY?
Yes. The City of Sanibel determines the minimum stay requirements for Sanibel properties, while Lee County governs Captiva rentals.

Cottages: 7 night minimum
*Condominiums: 7, 14 or 28 night minimum, as determined by the City and Condominium Association *Reservations for shorter periods of time may be available in other seasons, as set by each Condominium Association.

Sanibel Homes:28 night minimum, no exceptions
Captiva Condos and Homes are governed by Lee County and require a minimum 7 night stay.

Please do not ask us to circumvent the rental ordinances to rent a property to you for less than what the law requires. We honor the Good Neighbor Policy.

DO YOU ONLY RENT SATURDAY TO SATURDAY?
No. Sanibel homes generally rent starting on the first of the month, while cottage and condos typically rent on a Saturday to Saturday arrival and departure schedules.

If you have specific dates, or would like to stay longer than 7 nights, email or call us at 1-800-472-5385 with your desired dates and we will check availability.

WHAT IS THE MINIMUM AGE TO RENT A PROPERTY?
You must be 25 years of age to rent. Student groups are not permitted.

Weddings, receptions and other gatherings are permitted only with prior approval of the owners and Cottages to Castles. Special pricing, security deposits and payment of additional fees may be required. An atmosphere conducive to quiet must be maintained.

WHAT ARE CHECK-IN AND CHECK-OUT TIMES?
Guests should not expect to check in prior to 3pm. In some cases, check-in may be delayed due to circumstances beyond our control. Rate adjustments are not made for late check in or early departure.

Check-out is 10am, sharp. A late check out may be approved based on availability but is not guaranteed. A late check-out must be approved in advance by Cottages to Castles, and a late check-out fee will be assessed.

HOW LONG DOES IT TAKE TO GET FROM THE AIRPORT TO THE ISLAND?
Plan on about 1 hour driving time, if you drive straight from the airport to our office. During season and other high volume traffic periods, you may encounter traffic delays on and off the island.

HOW MUCH IS THE BRIDGE TOLL, AND IS THERE A DISCOUNT FOR MULTIPLE TRIPS?
There is a $6 toll to come onto the island, and no toll to leave. A discount transponder is available for purchase, with a prepaid toll account. Visit www.leewayinfo.com for program information.

WHERE DO I PICK UP THE KEYS FOR MY VACATION RENTAL?
You must check in at our office located 2427 Periwinkle Way, Sanibel, FL 33957. Should you arrive after our office is closed, we have a lock box located outside our office front door. Your key packet will include a map, turn-by-turn directions, newspapers, and other pertinent information.

WHAT SUPPLIES DO YOU PROVIDE?
You can expect your home away from home to be provided with linens, pots/pans, cooking utensils and basic cleaning supplies so that your stay can be self-catering, up to and including:

  • Beach chairs – umbrellas are not provided
  • Beach towels & linens
  • Hair dryer, iron, ironing board
  • Coffee filters, paper towels, facial/toilet tissue, starter trash bags
  • Dish soap, hand/bar/bath soap
  • Basic cleaning supplies (glass cleaner, countertop cleaner, etc)
  • Dishwasher tablets and laundry detergent are provided for units with dishwashers and laundry in the unit.

Seasonings, spices and other food items are not provided.

If you would like your unit provisioned with groceries in advance of your arrival, please contact our office for details.

DO BICYCLES COME WITH OUR RENTAL?
No. Due to helmet laws pertaining to children under 16, as well as maintenance requirements, we do not provide bicycles. Bicycles are available for daily, weekly and seasonal rental. Please see our Island Info page for more resources.

DOES OUR UNIT HAVE WIFI?
Yes, although we do not warrant or guarantee speed, bandwidth, availability, malfunction of equipment or outages.

IS SMOKING ALLOWED?
No. Smoking is prohibited at all of our properties. In addition, many complexes on the island are smoke free and prohibit smoking anywhere on the property. Some properties provide a designated smoking area.

ARE PETS ALLOWED?
Some vacation rentals allow dogs, with Association and/or Owner approval. Payment of a non-refundable pet fee is required.

ARE DOGS ALLOWED ON THE BEACH?
Yes, they must be leashed unless they are swimming in the water. Please see leash laws here for more info.

CAN I USE A CREDIT CARD FOR FINAL PAYMENT?
No. Credit cards are accepted for the refundable security deposit only. We accept Echecks, personal, business, cashier or bank check, bank wire transfer or money order.

SHOULD I PURCHASE TRAVEL INSURANCE?
Yes! We offer the CSA Guest Protect Plan, and it is available to help you focus on enjoying yourself!

We encourage you to purchase Trip Cancellation & Interruption Protection to protect your vacation savings if you need to cancel for a covered reason.

Please note: if you are traveling between June 1 – November 30, this is Hurricane Season. Owners are not required to rebate rent in the event of a voluntary or mandatory evacuation.

WHAT IF I CANCEL MY STAY?
If you purchased Travel Insurance and have to cancel or your travel plans are interrupted for a listed, covered reason, we will assist you in filing your claim for reimbursement.

Otherwise, all cancellations are subject to a $35 cancellation fee plus taxes. In addition, the $50 reservation fee (plus taxes) is not refundable at any time.
– All pre-paid funds will be retained unless the vacation rental is rebooked for the same rate and term of your reservation.
– A partial refund may be applicable for the same dates rebooked at an adjusted rate. In addition, all approved cancellation refunds will be returned in check form, less fees within 6 weeks after the date of the cancellation.

CAN I SEND LUGGAGE OR PARCELS TO YOUR OFFICE?
Yes. However, we do not recommend mail or deliveries to be sent to any vacation rental address.
 

PLEASE have all mail and deliveries sent to our office:
(Your Name) and (property name/arrival date)
c/o Cottages To Castles
2427 Periwinkle Way Sanibel, FL , USA 33957
We will notify you when we have received mail or parcels for pickup.

PLEASE FEEL FREE TO CALL 800-472-5385 OR EMAIL US IF YOU HAVE ADDITIONAL QUESTIONS.

Contact Us

Cottages to Castles
2427 Periwinkle Way
Sanibel Island, Florida, USA 33957
Rentals: 800-472-5385


Office Hours
Monday - Saturday
9am-5pm

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